Casoola Terms and Conditions

Welcome to Casoola Online Casino. These Terms and Conditions govern your use of our website, games, and services. By registering an account, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

1. About Our Casino

Casoola Online Casino is operated by NovaForge Ltd, a company registered at Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Marshall Islands. We operate under a license issued by Anjouan, and we provide our services to players in Canada and other eligible regions. At Casoola, we offer a wide range of slots, live dealer games, jackpots, and sports betting markets, all designed to deliver a fair and transparent gaming environment.

1.1 Eligibility

You must be at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher) to use our services. We do not accept registrations from residents of restricted territories, including but not limited to Afghanistan, Belarus, Bulgaria, Curaçao, Cyprus, Denmark, Estonia, Iran, Iraq, Israel, Lithuania, Malta, the Republic of Moldova, Romania, Russia, North Korea, the Netherlands, Sweden, Ukraine (including Crimea), the United Kingdom, the United States, Cote d'Ivoire, Armenia, Georgia, and the Netherlands Antilles.

2. Account Registration

To access our games and promotions, you must complete the Casoola register process by providing accurate, current, and complete information. We reserve the right to verify your identity at any time, including before processing a casoola withdrawal. We at Casoola welcome players who create a single personal account; duplicate accounts are strictly prohibited and may result in forfeiture of funds and bonuses.

• We require proof of identity, address, and payment method ownership during verification.
• We may suspend or close accounts that provide false or misleading information.
• Our Casoola login credentials are personal and must not be shared with third parties.

3. Deposits and Withdrawals

Our casoola deposit methods include Interac, Visa/Mastercard, Neteller, MiFinity, and a wide selection of cryptocurrencies such as Bitcoin, Ethereum, Litecoin, USDT, and others. Minimum deposit amounts start from CAD 10 via Interac, CAD 20 for cards, e-wallets, and most crypto, and CAD 45 for Bitcoin. Our casoola withdrawal limits depend on your VIP level, ranging from CAD 750 per day for Beginners up to CAD 2,300 per day for Legend members, with monthly caps between CAD 10,500 and CAD 30,000.

We process pending withdrawal requests within up to three business days, and e-wallet payouts are typically completed moments after sending, while bank transfers may take 3-5 business days. We allow a maximum of three pending withdrawals at a time, and the maximum single withdrawal amount is CAD 10,000 via Bitcoin.

4. Bonuses and Promotions

At Casoola, we offer a Welcome Bonus of 100% up to CAD 750 plus 200 free spins on your first deposit, as well as a Crypto Welcome Bonus of 200% up to 3,000 USDT. Every casoola bonus code or promotional offer is subject to specific wagering requirements, typically 35x on deposit and bonus funds, and 40x on free spin winnings, to be completed within 10 days of activation.

• We require a minimum deposit of CAD 30 to qualify for the welcome package.
• Our casoola free spins are credited in batches of 20 per day over 10 days, and unclaimed spins expire.
• We set a maximum bet of CAD 150 while any bonus remains active.
• Deposits made via Neteller and Skrill do not qualify for our casoola casino bonus offers.
• A withdrawal request submitted before or during an active bonus voids your eligibility for that offer.

Our Casoola platform also features Weekly and Weekend Reload Bonuses, Daily and Live Cashback, and sports betting promotions such as the Parlay Boost and 2 Goals Payout. We reserve the right to modify, suspend, or withdraw any casoola bonus codes or promotional terms at our discretion, with reasonable notice where required by law.

5. VIP Program

We operate a five-tier VIP Program consisting of Beginner, Amateur, Professional, World Class, and Legend levels. Your VIP status is determined by your activity over the preceding 90 days and may be downgraded after a month of inactivity. Higher tiers unlock personalized offers, higher withdrawal limits, cashback, and a dedicated VIP manager. We at Casoola also provide Challenges, Tournaments, Collections, a Shop, and a Wheel of Fortune as part of our loyalty ecosystem.

6. Game Rules and Fair Play

Our Casoola library includes over 10,000 games from more than 95 providers, including Hacksaw Gaming, Play'n GO, NetEnt, and Pragmatic-style studios, alongside live casino content from Ezugi, Vivo Gaming, and Evolution-style partners. We use certified random number generators and regularly audited software to ensure fair outcomes. You agree not to exploit bugs, use bots, or engage in collusion while playing on our Casoola mobile app or desktop platform.

7. Responsible Gambling

We are committed to promoting responsible gambling. You may request deposit limits, self-exclusion, or a cooling-off period at any time by contacting our support team. We encourage you to treat gambling as entertainment rather than a source of income, and we provide links to third-party support organizations for players who may need assistance.

8. Intellectual Property

All content on our website, including graphics, logos, and software, is owned or licensed by us and protected by intellectual property laws. You may not copy, reproduce, or distribute any part of our platform without our prior written consent.

9. Limitation of Liability

We strive to keep our services available at all times, but we do not guarantee uninterrupted access. We are not liable for losses arising from technical failures, internet connectivity issues, or events beyond our reasonable control. Our liability, where permitted by law, is limited to the amount held in your account at the time of the incident.

10. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services or applicable regulations. We will notify you of material changes through our website or via email, and your continued use of our services constitutes acceptance of the revised terms.

11. Contact Us

If you have questions about these terms, our casoola casino bonus policies, or any aspect of your account, please reach out via live chat, available 24/7, or email us at [email protected]. Our support team is available in English and French to assist you promptly.